Syllabus

Ternopil Ivan Puluj National Technical University

Каф. менеджменту та адміністрування

Operation management

syllabus

1. Educational programs for which discipline is mandatory:

# Educational stage Broad field Major Educational program Course(s) Semester(s)
1 bachelor's 7. Управління та адміністрування 073. Менеджмент (бакалавр) 3 8

2. The course is offered as elective for all levels of higher education and all educational programs.

3. Information about the author of the course

Full name Машлій Галина Богданівна
Academic degree Cand. Sc.
Academic title Assoc. Prof.
Link to the teacher`s page on the official website of the department
Е-mail (in the domain tntu.edu.ua)

4. Information about the course

Study hours structure Lectures: 36
Practical classes: 36
Laboratory classes: 0

Amount of hours for individual work: 48
ECTS credits: 4
Teaching language english
Form of final examination exam
Link to an electronic course on the e-learning platform of the university https://dl.tntu.edu.ua/bounce.php?course=4299

5. Program of discipline

Description of academic discipline, its goals, subject of study and learning outcomes

Course goals is: to familiarize students with the principal operational issues that confront managers, and provide students with concepts, and tools to deal with these issues in order to gain competitive advantage through operations, to develop skills for modelling, analysis, and techniques for performance improvement of business processes.
Learning objectives: a student has to demonstrate such learning outcomes on the determine performance measures of manufacturing/service processes/ systems in key operational dimensions. To discuss a range of operation settings; explain the role of operations, and their interaction with the other activities of a firm; understand the effect of operations on firm, people and society; analyze operation processes from various perspectives such as efficiency, responsiveness, quality and productivity; learn basic but useful analytical skills and tools in studying operations in specific and other activities in general.

The place of academic discipline in the structural and logical scheme of study according to the educational program

Prerequisites. List of disciplines, or knowledge and skills, possession of which students needed (training requirements) for successful discipline assimilation

Fundamentals of management

Contents of the academic discipline

Lectures (titles/topics)

Topic 1. The essence and Function of Operations Management. Operating System
TOPIC 2. Оperations decisions
Topic 3. Operations strategy
Topic 4. Process strategy
Topic 5. Human resource management
Topic 6. Inventory management
Topic 7. Quality management
Topic 8. Decision-Making Techniques and Tools
Topic 9 Forecasting
Topic 10 Project management

Practical classes (topics)

Topic 1. The essence and Function of Operations Management. Operating System
TOPIC 2. Оperations decisions
Topic 3. Operations strategy
Topic 4. Process strategy
Topic 5. Human resource management
Topic 6. Inventory management
Topic 7. Quality management
Topic 8. Decision-Making Techniques and Tools
Topic 9 Forecasting
Topic 10 Project management

Learning materials and resources

1. Ravi Anupindi, Sunil Chopra et al. Managing business process flows. Pearson Prentice Hall, Upper Saddle River. 2006.
2. Chase, R.B., Jacobs, F.R. and Aquilano, N.J. (2004) Operations Management for Competitive Advantage (10th edn),
3. McGraw-Hill/Irwin, Boston. There are many good general textbooks on operations management. This was one of the first and is still one of the best, though written very much for an American audience.
4. Chopra, S., Deshmukh, S., Van Mieghem, J., Zemel, E. and Anupindi, R. (2005) Managing Business Process Flow
5. Principles of Operations Management, Prentice-Hall, NJ. Takes a ‘process’ view of operations. Mathematical but rewarding.

6. Policies and assessment process of the academic discipline

Assessment methods and rating system of learning results assessment

The components of the assessment process are student activity in practical classes during the semester, the results of tests on final modules, the results of independent work.
Assessment criteria:
Module 1 - 40
Module 2 - 35
Eхam test – 25


Table of assessment scores:

Assessment scale
VNZ
(100 points)
National
(4 points)
ECTS
90-100 Excellent А
82-89 Good B
75-81 C
67-74 Fair D
60-66 E
35-59 Poor FX
1-34 F
Approved by the department
(protocol №
on «
»
y.).